FAQs

FAQs (DARKBEAM Wireless Mics)

Find quick answers about compatibility, setup, shipping, and exchanges. If you don’t see your question here, contact us at and include your order number (if you have one).

Product & Compatibility

1) Will DARKBEAM work with my phone?

In most cases, yes—as long as you choose the correct connector for your device (for example, USB‑C or Lightning).
Always check the product page for the exact compatibility list for the model you’re buying.

2) iPhone: Lightning or USB‑C—which do I need?

  • iPhone 15 and newer: typically USB‑C
  • Many older iPhones: Lightning

If you’re unsure, check your charging port before ordering.

3) Does it work with Android?

Many Android phones with USB‑C can use external mics, but performance can vary by device and camera/app settings. We recommend checking the product page for confirmed compatibility and testing with your preferred recording app.

4) Will it work with a DSLR / mirrorless camera / action camera?

Some setups work great with cameras, but it depends on the receiver type:

  • If your receiver outputs 3.5mm, it may work with cameras that have a mic input.
  • If your receiver is phone-only (USB‑C/Lightning), it may not plug directly into cameras.

Check the product listing for “camera compatible” details and required cables/adapters.

5) Can I use it with a laptop (Mac/PC)?

Many wireless mic receivers connect to computers and appear as an external microphone input. Open your computer sound settings and select DARKBEAM (or the receiver) as the input device.

Setup & Use

6) Do I need an app to use it?

Most wireless mic systems are plug-and-play. If a specific model needs an app, it will be stated on the product page.

7) How do I set it up?

Typical quick setup:

  1. Charge the transmitter(s) and receiver
  2. Plug in the receiver to your phone/camera
  3. Clip the mic to your clothing (about a hand-span from your mouth is a good start)
  4. Record a quick test and adjust levels if needed

8) Can I record two people at once?

If you purchase a dual-mic (2 transmitter) set, you can record two people. If you have a single-mic set, it records one speaker at a time.

9) Can I charge it while using it?

Some setups support pass-through charging (charging your phone/receiver while recording), but it depends on the model. Check the product page features for your specific DARKBEAM mic.

Audio, Performance & Troubleshooting

10) Why does my audio sound too quiet (or too loud)?

Try these quick fixes:

  • Make sure the mic is not hidden under thick clothing
  • Move the mic slightly closer (or farther) from your mouth
  • Adjust your recording app input level (if available)
  • If your model has gain settings, lower/raise them gradually and re-test

11) What should I do if I hear buzzing, interference, or dropouts?

Wireless audio can be affected by the environment. Try:

  • Keep a clearer line of sight between mic and receiver
  • Avoid placing your phone/receiver behind your body or in a tight pocket
  • Move away from strong interference sources (busy Wi‑Fi areas, large electronics, metal obstacles)
  • Re-pair/restart the system and test again

12) How can I reduce wind noise outdoors?

  • Use the included windscreen/deadcat (if provided)
  • Clip the mic where it’s sheltered from direct wind
  • Avoid rubbing against jackets or scarves
  • Do a 5-second test before filming your full take (future-you will thank you)

13) Is there latency (delay)?

All wireless audio has some processing delay, but good systems keep it minimal for creator voice recording. Latency depends on device/app/model—check your product page specs if latency is listed.

14) Does it remove background noise?

Some models include noise reduction features, but no mic can remove all background noise in every situation. Best results come from good mic placement + a quick test recording.

Orders, Shipping & Tracking

15) How long does shipping take?

We aim for delivery within 11 days in most cases. Delivery timeframes are estimates and can vary due to carrier delays, peak seasons, customs, or address issues.
For full details, see our Shipping Policy.

16) Will I get tracking?

Yes—when available, you’ll receive tracking after your order ships. Tracking updates can take 24–72 hours to appear.

17) Can I change my shipping address after ordering?

If your order hasn’t shipped yet, contact us ASAP at . Once an order ships, address changes may not be possible.

Exchanges, Damaged Items & Support

18) What is your exchange policy?

We offer a 7-day exchange policy from the delivery date (based on carrier tracking). Items must typically be unused and returned with original packaging and accessories.
See our Return & Refund Policy for full conditions.

19) What if my item arrives damaged or I received the wrong item?

Contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the packaging and item
  • A short description of the issue

We’ll help you with the next steps as quickly as possible (replacement/exchange/refund depending on the situation and availability).

20) How do I contact support?

Email us at . Please include your order number and any photos/videos that help explain the issue.

Still have questions?

We’re here to help. Email and tell us what device you’re using (iPhone/Android/camera model) and what you’re trying to record (vlog, interview, tutorials, etc.)—we’ll point you to the best setup.